Cultural destination attributes, overall tourist satisfaction and tourist loyalty: First Timers versus Repeaters

Impacts of Logistics Service Performance through IT on Overall Tourist Satisfaction and Loyalty

Logistics service performance through information technology has become an increasingly important issue for tourism. A conceptual model with six hypotheses was developed to depict the relationships amongst tourism suppliers’ service quality, logistics service performance, perceived service value, tourists’ satisfaction and loyalty. Structural Equation Modeling was employed to analyze 425 respon...

Assessing Tourist Experience Satisfaction with a Heritage Destination

The Role of Destination Attributes in Assessing/ Constructing the Image of Tourist Destination

This chapter aims to present and discuss the concept of ‘destination image’, as shown in the literature to date and also to identify the way in which the image has been formed. The process of image formation is a dynamic one, in which the influence factors have a different importance and they continuously change and complete each other. It intend to analyze the formation and communication of th...

Understanding and Measuring Tourist Destination Images

A destination image is `the expression of all objective knowledge, impressions, prejudice, imaginations, and emotional thoughts an individual or group might have of a particular place' (Lawson and Baud Bovy, 1977). Destination images in ̄uence a tourist's travel decision-making, cognition and behaviour at a destination as well as satisfaction levels and recollection of the experience. This paper...

Accessing Cultural Tourist Information Via a Context-Sensitive Tourist Guide

Recent developments in both wireless communications and personal navigation technologies have made the concept of location-aware services both feasible and economical. Indeed, it is widely projected that the market for such services will increase substantially in the coming years. Obviously this market will provide significant opportunities and challenges for the tourism sector. In this article...